Our Commitment to Responsible Play
af888 provides online gaming as a form of entertainment. We want every player on our platform to enjoy their experience without it causing financial or personal harm. This page explains the specific tools, processes and resources available to help you stay in control — whether you are a new player or a long-time member.
Responsible gaming is not an optional add-on at af888; it is built into how accounts work. Deposit limits, cool-off periods and self-exclusion can all be activated directly from your account settings or through our 24/7 live chat team.
Age Verification: 18+ Only
af888 strictly prohibits anyone under the age of 18 from registering or placing any bet. During account registration, all players are required to confirm they are 18 or older. Before processing your first withdrawal, our KYC team will verify your identity using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Accounts that cannot be verified as belonging to an adult will be suspended immediately and any pending withdrawals held until the review is complete. KYC review typically takes up to 24 hours. Submit your documents as early as possible to avoid delays.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early signs helps you take action before the situation worsens. The table below outlines common behavioural, financial and emotional patterns to watch for.
| Category | Warning Signs |
|---|---|
| Behavioural | Spending more time gambling than planned; hiding your gaming activity from family or friends; neglecting work, studies or household responsibilities. |
| Financial | Chasing losses with bigger bets; borrowing money or selling assets to fund deposits; feeling stressed when you cannot afford to play. |
| Emotional | Feeling restless or irritable when you try to stop; gambling to escape stress, anxiety or low mood; feeling guilt or shame after a session. |
| Relationship | Arguments about money or time spent gaming; withdrawing from social activities; lying to loved ones about how much you have won or lost. |
If two or more of these patterns describe your current situation, we strongly encourage you to use the self-assessment below and to contact our support team to activate a protection tool.
Quick Self-Assessment
Answer "Yes" or "No" to the following questions honestly. There is no score; this is for your own awareness.
- Have you ever increased your bets to try to win back money you lost?
- Have you gambled with money that was set aside for essential expenses like rent or groceries?
- Have you felt the urge to gamble even when you planned not to?
- Have you told yourself "just one more bet" and then continued for far longer?
- Has someone close to you expressed concern about your gambling?
- Have you felt depressed, anxious, or unable to sleep because of losses?
If you answered "Yes" to two or more questions, consider activating a deposit limit or cooling-off period on your af888 account today. The tools below are free, immediate and confidential.
Player Tools: Limits, Cooling-Off & Self-Exclusion
af888 offers three layers of player protection. Each tool is voluntary, but once activated, some have mandatory waiting periods before they can be reversed — this is intentional, to give you space to reflect.
Deposit Limits
You can set a daily, weekly or monthly deposit ceiling. Once your chosen limit is reached, the system will block further deposits until the period resets. You can lower a limit at any time with immediate effect. To raise a limit, a 7-day cooling-off review period applies.
Session Time Reminders
Set a session duration alert (e.g. 30 minutes, 1 hour) in your account settings. When the timer expires, a notification will appear prompting you to review your activity and decide whether to continue. This feature does not lock you out but serves as a mindful nudge.
Cooling-Off Period
A temporary account pause ranging from 24 hours to 30 days. During this period, you cannot log in, place bets or make deposits. Any pending withdrawals already approved will still be processed. The cooling-off period cannot be cancelled once activated — you must wait until it expires.
Self-Exclusion
A longer-term account suspension of 3 months, 6 months, 12 months or indefinitely. See the dedicated section below for full details.
How to Set Your Limits on af888
All limit tools are accessible after you log in. Here is the process:
- Log in to your af888 account using your registered username and password at af888 Login.
- Go to My Account > Responsible Gaming in the top-right menu.
- Select the tool you want — Deposit Limit, Session Reminder or Cooling-Off Period.
- Enter your chosen value or duration, then click Confirm. The system applies the change instantly for restrictions, or starts the 7-day review for limit increases.
- You will receive a confirmation via your registered email address. Keep this for your records.
If you encounter any issues activating a tool, contact our 24/7 Live Chat team directly. Our agents can apply restrictions to your account manually and without delay.
Self-Exclusion: Taking a Longer Break
Self-exclusion is for players who feel they need a firm, extended break from online gambling. Once you request self-exclusion on af888, the following conditions apply:
- Your account is locked immediately — you cannot log in, deposit or bet.
- You will be removed from all promotional mailings and bonus notifications for the duration.
- Any verified withdrawal already in progress will continue to be processed.
- Self-exclusion cannot be reversed before the chosen period ends, regardless of the reason.
- After the exclusion period ends, a 24-hour reflection window is applied before reinstatement, giving you a final chance to extend the exclusion if needed.
To activate self-exclusion, go to My Account > Responsible Gaming > Self-Exclusion, or contact Live Chat and ask an agent to process it on your behalf.
Keeping Minors Safe
If you share a device with children or teenagers, we strongly recommend using parental control software to prevent access to online gambling sites. af888 does not market to or accept registrations from anyone under 18. If you suspect a minor has accessed an af888 account, contact our support team immediately so we can investigate and take action.
Free parental control tools available to Malaysian households include the built-in screen time and content restriction features on Android (Family Link) and iOS (Screen Time). These can be configured to block gambling-related websites and apps.
External Support Resources
af888 encourages players to seek help from independent organisations if gaming is causing difficulties. The following resources are available to people in Malaysia:
- Talian Kasih (15999) — a 24-hour helpline run by the Ministry of Women, Family and Community Development for social welfare concerns including addiction.
- Befrienders Kuala Lumpur (03-7956 8145) — emotional support for anyone in distress, available daily.
- Hospital Pakar Universiti Kebangsaan Malaysia (HUKM) — provides outpatient and inpatient addiction treatment services.
These services are free, confidential and completely independent of af888. Reaching out to them does not affect your account status in any way.
Get Help via af888 Support
Our responsible gaming tools are always available through your account dashboard. If you prefer to speak with someone directly, our 24/7 Live Chat team can:
- Apply a deposit limit or cooling-off period on your behalf, right away.
- Walk you through the self-exclusion process step by step.
- Provide information about external support organisations in Malaysia.
- Escalate urgent welfare concerns to our dedicated compliance team.
All responsible gaming conversations with our support team are handled in strict confidence. We do not share your welfare discussions with third parties.
Common Questions About af888 Responsible Gaming
01 Can I lower my deposit limit immediately?
Yes. Lowering a deposit limit takes effect immediately on af888 — there is no waiting period. Only requests to increase a limit trigger a 7-day review period.
02 What happens to my balance if I self-exclude?
Your account balance is preserved. Any pending withdrawals that were already approved before the exclusion was activated will continue to be processed. You may request a full withdrawal of your remaining balance through live chat; this will be reviewed and processed within 36 minutes of approval, in line with our standard withdrawal policy.
03 Will my self-exclusion apply to new accounts I create?
If af888 identifies that a self-excluded player has opened a new account, that account will be suspended immediately and any deposits refunded. Creating a new account to bypass a self-exclusion is a breach of our Terms & Conditions.
04 Can someone else request responsible gaming tools on my behalf?
Third-party requests (for example, from a family member) are handled on a case-by-case basis by our compliance team. Contact 24/7 Live Chat with the account holder's registered details and a brief description of the concern. We will follow up within 24 hours.
05 Does af888 share my data with external support organisations?
No. af888 does not share personal data with external organisations without your explicit consent. If you choose to contact an external helpline, you do so directly and independently. See our Privacy Policy for full details on data handling.
Ready to play within a budget you have set? Log in to your af888 account and check your current limits under My Account > Responsible Gaming before your next session.